Idaho Industrial Commission with In Time Tec

The Partnership

Idaho Industrial Commission

The Industrial Commission is the state agency responsible for:

Regulating workers’ compensation activities in Idaho, including companies licensed to issue workers’ compensation policies.
Ensuring that employers have workers’ compensation coverage as required by law.
Settling disputes between injured workers, employers, and insurers.
Deciding appeals for unemployment decisions from the Idaho Department of Labor.
Assisting injured workers by supporting their medical recovery while facilitating a timely return to employment that is as close as possible to the worker’s pre-injury status and wage.
Providing compensation to innocent victims of crime through the Crime Victims Compensation Program.

The Solution

How We Helped

As a part of Gov. Brad Little’s IT modernization initiative, the Idaho redesign of Information Systems (IRIS) was created – IRIS is a multi-year project to be executed in tandem by the Idaho Industrial Commission (IIC) and In Time Tec, who is in the process of configuring a commercial off-the-shelf (COTS) software to fulfill the Industrial Commission’s business process requirements. The goal of IRIS is to replace paper dependent administrative processes with digital solutions that emphasize customer service and create data management and workflow efficiencies.

The Result

Increased Opportunities

IIC will be paperless and provide 24/7 online access to constituents
Easily configurable case management systems meeting IIC needs and supportable in-house
Files and documents stored electronically
Quick response time to customers with electronic requests for hearings and adjudication filings
Widely available, current systems software with timely and consistent vendor updates
Digitized records easily accessible in a system with long term viability
Records are easy to locate with online document and file search
Robust data analytics to evaluate internal performance and increase customer service